Quality at the Core: TQM Framework
All our initiatives are grounded in Total Quality Management (TQM) and Operational Excellence principles. We prioritize a "Quality by Design" approach to ensure that systems are built to succeed, not just to function.
Case 1: Business Process Integration (ERP)
We treat the ERP as a BPM tool that drives and controls the process, preventing errors before they occur.
- Error Prevention: Forms are structured to block or alert the user if essential (process) data is missing or incorrect, ensuring data integrity at the source.
- Complexity Reduction: We eliminate redundant process variants, focusing on a few standardized models to reduce variability and maximize speed and usability.
Case 2: Advanced Quality Approaches
Beyond design, we implement layers of control to cover the full lifecycle:
- Quality by Process Monitoring & Control: We define and automate KPI dashboards (e.g., for Customer Service or Project Delivery) to track performance parameters in real-time.
- Quality by Self-Check & Verification: While traditionally audit-based, we evolve this through Digital Transformation, replacing manual procedures with automated BPM workflows (e.g notification mechanisms to process stakeholders and owners).
Essentially, we pursue the 'Do it right the first time' + 'Be Notified Right' approach. By introducing these methods during our process design, re-engineering, or automation projects, we ensure that Quality is built-in and communication is proactive.
This approach is the foundation of our guarantee for Process Excellence."